A few months ago, early in the morning one of our business leaders received a call from the CEO of a large FMCG company. The CEO was looking for help in transforming his HR function into a strategic partner to help align people strategy to business.

This is and will not be unique to one organization. Rapid growth and expansion strategies across economies, industries and domains have transformed the traditional model of HR generalist into three sub sets:

  • HR Business Partner
  • Center of Excellence
  • HR operations

HR in an organization on growth trajectory face a number of challenges associated with HR operations -harmonization of HR tools and processes, vendor management, complexities associated with global workforce, compliance, workforce administration and need for smart analytics.

“To overcome these challenges, organizations are increasingly partnering with HR outsourcing with rich domain knowledge, process capability and IT infrastructure. HR outsourcing cuts across strategic and transactional components.

HR design or redesign in an important precursor to effective HR outsourcing/transformation. This stage starts with overall design or redesign across policy, process and platform strategy review and re-engineering. The redesign is undertaken keeping in mind overall business goals, growth objectives, market best practices and industry benchmarks.

The outcome of the design/redesign phase could result in redesigned processes, KPIs, SLA, set up of COEs or Shared Service centers via on-shore, near shore or off-shore delivery models. Our experience and solutions in HR outsourcing span across the end to end transactional activities of Human resources with the services relying on two key themes – flexibility and scalability.

Excelity has been able to embrace the “leverage and invest” model to outsourcing, wherein the existing client HR technology landscape is leveraged with bolt-on Excelity tools to build solutions that “complement rather than replace”. While scale is critical, “one glove fits all” may not work for all clients. Hence, we have “out of box” solutions for SME and mid-market clients and highly bespoke solutions for large clients with complex needs. The offer clients the flexibility to select delivery models, platforms and extent of back office support required based on their evolving needs. Organizations can cherry pick unique points solutions and later decide to strap-on or strap-off modules as required.

Excelity’s end to end HR outsourcing services include –
  • Employee Data Management
  • Workforce Administration
  • Time and Attendance management
  • Regional Payroll Solution
  • Flexi- Benefits
  • HR Analytics and
  • Statutory Compliance.

We are also in a unique position to offer on-shore, near shore and off shore delivery depending on the nature of in-scope services. Analysts are extremely bullish on the growth of the HR Outsourcing industry in Asia. Estimates have it pegged to reach around five billion USD by 2016. Outsourcing has been one of the high leverage areas to gain best practices, increase efficiency, leverage scale and drive transformation.

HR outsourcing can work for all – the key is to pick a solution that is based on innovation, scalability and flexibility.

Insights and Resources

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